TERMS & CONDITIONS

All you need to know about terms and conditions which applies for rentals and booking our tours.

How to book your trip

Reserving your adventure with Skärgårdens Kanotcenter is simple. Just call us+46 8 541 377 90 to speak with our helpful staff, e-mail your request to contact@visitarchipelago.se or reserve your trip on the web through our website request system. If you’re not sure which adventure suits you best or you’re looking for more information, just let us know. We would be happy to answer your questions.

We book kayaks for at least full day. Booking is binding first after payment and order confirmation. Depending on type of event and date we ask you for a deposit or total payment. Booking confirmation is usually sent out via email within 48 hours.

General terms & conditions

1/ When renting a kayak or canoe you must be able to swim at least 200 meters in open sea.
2/ You must wear buoyancy aid (included in the rental) all the time when paddling.
3/ Consumption of alcohol is strictly forbidden.
4/ Tour plans must be communicated with us.
5/ If you are running late contact us to avoid emergency calls.
6/ Bring communication aid (phone/VHF).
7/ We have the right to deny rental if customer behaves inappropriate.
8/ T
he customer must obey and understand the right of public access.
9/ The customer must also respect bird- and sea protection.

Responsibility and insurance

  • 1/ All activity with hired equipment is at own risk and responsibility. Kayaking is considered as a small craft, and you are liable to follow the maritime law.
    2/ The kayak and all equipment must be returned in the same condition as when collected. Any damage will be charged.
    3/ The customer is responsible for damages and loss of equipment. Check your home- or travel insurance to find out how you are covered when renting a kayak or booking a guided tour.
    4/ It is your responsible to return all equipment when agreed. We can not provide pickup service. In case you or your buddies have problems getting back in time, we recommend that you call boat taxi service.
    5/ The kayak and equipment should be cleaned inside-out when returned. Facilities for that you'll find at our place. If you prefer us to clean it, we are happy to do that. The charge is SEK 200 SEK / kayak.
    6/ Collection and return time: collection from 10.00 and return no later than 17:30 (weekdays) / 16:30 (weekends and holidays).
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  • Cancellation policy

    • 1/ Cancellation more than 30 days before the event is refunded with the total amount except 200 SEK.
      2/ Cancellations between 29 - 14 days before the event is charged 25% of the total rental fee.
      3/ Cancellations less than 14 days before the event is charged 50% of the total rental fee.
    • 4/ Cancellations less than 24 hours before the event is debited the total rental fee.
    • 5/ We do not refund no shows.
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  • Safety

  • 1/ Always use buoyancy aid (included in the rent) when paddling.
    2/ All kayaks are unsinkable. Make sure the lids are properly closed.
    3/ Buoyancy aid, paddle, spray deck and basic map covering daily paddling is included in rental. Sea chart & compass is not included but possible to add on to your reservation.
    4/ We have the right to cancel rental due to bad weather, typically thunder and strong winds.
    5/ About 20 - 30 minutes of safety briefing and kayak adjustments are included in the time rental.
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  • General data protection regulation – GDPR

  • 1/ We store your booking information in order to make a contract, invoice and communicate with you during the contract period.
    • 2/ During our guided tours the guide can take photos that is shared on our website, social media with your consent. If you do not wish to appear on photos just let our guide know.